Shipping policy

Last updated: 16 October 2026

Thank you for shopping with MARMARENA. This policy explains how your order is processed, shipped, and delivered.

Order Processing

Orders are processed and dispatched within 3–5 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day. You will receive an email with tracking information as soon as your order ships. If we cannot dispatch your order within this timeframe, we will let you know and you can choose to wait or cancel for a full refund.

Delivery Times

Once dispatched, delivery times depend on your location:

  • United States and Canada: 5–9 business days after dispatch
  • United Kingdom and Europe: 10–15 business days after dispatch
  • Other eligible destinations: 20–30 business days after dispatch

 

Estimated total delivery time from order date (processing plus shipping):

  • United States and Canada: 8–14 business days
  • United Kingdom and Europe: 13–20 business days
  • Other eligible destinations: 23–35 business days


These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, customs clearance, carrier operations, weather, and seasonal demand. During busy periods such as Black Friday and Christmas, deliveries may take longer.


Shipping Costs

Shipping costs are calculated at checkout based on your location and order. Any applicable rates, including free shipping offers, are shown before you complete your purchase.

Order Tracking

Once your order ships, you'll receive a tracking number via email. Please allow 2–4 days for tracking information to update after dispatch.

Shipping Locations

MARMARENA ships to the United States, the United Kingdom, Canada, Australia, and most other countries worldwide. Available destinations and shipping options are shown at checkout. If we are unable to deliver your order to your address after purchase, we will contact you and issue a full refund.

Multiple Items in One Order

Items in the same order may be dispatched separately and arrive on different dates. Each shipment may have its own tracking number. You will not be charged extra shipping because your order is split into multiple shipments.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the customer's responsibility.

If a shipment is refused or returned because these charges were not paid, we will refund the order minus the original shipping cost, unless applicable consumer law requires otherwise.

Incorrect Shipping Addresses

Please check your shipping address carefully before completing your order. Address changes can generally only be made before dispatch, so please contact us as soon as possible at support@marmarena.com. We cannot guarantee that a change will be possible.

If an order is delivered to an incorrect address supplied at checkout, we are generally not responsible for the loss. Please contact us so we can review the circumstances and the options available, subject to applicable law.

Delayed, Lost or Damaged Orders

1- Delayed or missing orders

If your order has not arrived within 20 business days after dispatch (United States, Canada, United Kingdom and Europe) or 35 business days after dispatch (Other eligible destinations), please contact us at support@marmarena.com with your order number.

These timeframes are intended to help us identify and investigate delivery delays. We will review the shipment and inform you of the next steps. If your order is confirmed lost or cannot be delivered, we will arrange an appropriate resolution, which may include a replacement or refund.

Please contact us as soon as possible if your order appears to be missing. Although carrier claim deadlines may apply, the timeframes above and any carrier deadlines do not limit your rights under applicable consumer law.

2- Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us at support@marmarena.com within 7 days of delivery where possible. Include your order number and clear photos or video showing the item, the problem, and the packaging.

We will review your claim and, where appropriate, arrange a replacement, refund, or other suitable remedy in line with our Return and Refund Policy. Reports made after 7 days will be reviewed case by case.

Nothing in this policy limits your statutory consumer rights.

Contact Us
Questions about shipping, delivery, or an existing order? Email us at support@marmarena.com. We aim to reply within 1 to 2 business days.