Return & Refund Policy
Last updated: 16 Oct 2026
Thank you for shopping with MARMARENA. We want you to be happy with your purchase. This policy explains how returns, refunds, and replacements work.
Return Window
- Change-of-mind returns: 30 days. You can request a return within 30 days of delivery. After 30 days, we are unable to offer a refund or exchange.
- Damaged, defective, or incorrect items: Please contact us within 7 days of delivery where possible, with your order number and photos or video (see Damaged, Defective, or Incorrect Items below).
Eligibility
To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Please contact us before sending anything back (see How to Start a Return below).
Non-Returnable Items
- Items that have been used, installed, washed, or damaged after delivery
- Items returned without prior approval from us
- Items marked as final sale
How to Start a Return
- Email us at support@marmarena.com within the Return Window with your order number and the reason for the return.
- We’ll reply within 1 to 2 business days to confirm whether your return is approved and send you the return address and instructions.
- Ship the item back using a tracked service and keep your proof of postage.
Important: Please do not send any item back before we approve your return and give you the return address. Items sent to the wrong address cannot be processed or refunded.
Return Shipping Costs
If you are returning an item because you changed your mind or ordered the wrong item, you are responsible for the cost of return shipping. Original shipping charges are non-refundable, unless applicable consumer law requires otherwise.
If your item arrived damaged, defective, or incorrect, we will cover the cost of return shipping or, at our discretion, let you keep the item and refund you without a return.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not as described, contact us within 7 days of delivery at support@marmarena.com with your order number and clear photos or video of the item and packaging. We’ll send a replacement or issue a full refund at no extra cost to you. Please check your parcel as soon as it arrives. Reports made after 7 days will be reviewed case by case.
Refunds
Once we receive and inspect your return, we’ll email you to let you know it has been approved or declined. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to show the refund in your account.
If a returned item arrives used or damaged by the customer, we may issue a partial refund or decline the refund.
Exchanges
The fastest way to exchange an item is to return the original item (if approved) and place a new order for the item you want. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery where possible and we will arrange a replacement.
Order Cancellations
You can cancel an order for a full refund if it hasn’t been dispatched yet (check our Shipping Policy for processing times). Contact us as soon as possible at support@marmarena.com with your order number. If we are unable to dispatch your order within the stated timeframe, you may also choose to cancel it for a full refund. Once an order has been dispatched, it can’t be cancelled, but you can return it under this policy.
Lost or Delayed Orders
If your order hasn’t arrived, please see our Shipping Policy for how long to wait and how to contact us. We’ll work with you to send a replacement or provide a refund.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check your bank account and card statement, then contact your bank or card provider. If you still haven’t received it, email us at support@marmarena.com and we’ll look into it.
Your Legal Rights
Nothing in this policy limits your statutory consumer rights.
Contact Us
Questions about a return or refund? Email us at support@marmarena.com. We aim to reply within 1 to 2 business days.